Refund Policy

Return & Refund Policy GLEMINI.COM

1. General Policy
   The GLEMINI Online Store is operated by Double H White Leaf. We are committed to
   maintaining the highest standards of quality and authenticity in our jewellery.
   By placing an order on www.glemini.com, you acknowledge and agree to the terms set out
   in this Return & Refund Policy.
2. Return Eligibility
   Returns are accepted only under the following conditions:
    The product received is damaged, defective, or incorrect and
    The return request is made within 24 hours of receiving the item and
    The item is unused, unworn, and in its original condition as well as
    Original packaging, certificates (if any), and proof of purchase are included
   Requests submitted after 24 hours of delivery will not be accepted.
3. Non-Returnable Items
   The following items are not eligible for return or refund:
    Engraved or customised jewellery
    Made-to-order or personalised items
    Products showing signs of wear, damage, or alteration after delivery
    Items damaged due to improper use, handling, storage, or exposure to chemicals
    Sale or discounted items (unless defective at the time of delivery)
4. Return Request & Approval
   To initiate a return, customers must contact GLEMINI customer support within 24 hours of
   delivery and provide:
    Order number
    Clear photographs or videos of the item
    A brief explanation of the issue
   All returns are subject to prior approval by Double H White Leaf. Items returned without
   approval will not be accepted.
5. Return Shipping Responsibility
    All return shipping costs are the responsibility of the customer
    Items must be securely packaged to prevent damage during transit
    Double H White Leaf is not responsible for lost, delayed, or damaged return
   shipments
6. Authentication & Laboratory Verification
   Upon receiving the returned item, Double H White Leaf will submit the jewellery to a
   certified gemological laboratory to verify the authenticity and condition of the returned
   product.
   The cost of laboratory testing and verification will be deducted from the original payment
   amount, along with any other associated costs, including but not limited to:
    Return handling fees

 Administrative charges
 Shipping-related costs (if applicable)

7. Refund Process
   Refunds will be processed only after:
    The returned item is received
    The gemological laboratory report confirms authenticity
    All associated costs are calculated and deducted
   Refund processing may take approximately 7 to 21 business days from the date the
   laboratory report is received and approved.
8. Refund Method & Processing Time
   Approved refunds will be issued to the original payment method used at checkout.
   Please note that once the refund is processed by GLEMINI, additional time may be required
   for the amount to reflect in your account. This delay depends on the payment service
   provider or financial institution and is beyond our control.
9. Right to Refuse Refunds
   Double H White Leaf reserves the right to refuse a return or refund if:
    The item fails laboratory authentication
    The return conditions outlined in this policy are not met
    The product has been worn, altered, or tampered with after delivery
10. Policy Updates
    This Return & Refund Policy may be revised at any time at the sole discretion of Double H
    White Leaf. Updates will take effect immediately upon publication on www.glemini.com.
11. Contact Information
    For return requests or questions regarding this policy, please contact us through the contact
    details provided on www.glemini.com.